询盘处理 Agent：订单库 + FAQ + 物流 API，草稿或自动结案
Customer inquiry agent with order DB, FAQ, carrier API
据同一公开文：客服 Agent 查订单与政策后自动结案或带上下文交人审；适合「物流到哪了」类高频问题。
据公开帖摘要
作者推荐 Research-and-draft 双阶段：先检索事实再生成回复，降低幻觉。数字「30–50% deflection」来自原文对基础订单/产品问题的经验区间，非本站实测。
可复制 Prompt
Customer ticket: {{ticket}}
Tools results: order={{order}}, tracking={{tracking}}, policy_excerpts={{faq}}
Decide: AUTO_RESOLVE or DRAFT_FOR_HUMAN.
If AUTO_RESOLVE, write the customer reply using only tool facts.
If DRAFT_FOR_HUMAN, include suggested reply + unresolved questions.
Never invent tracking or refund eligibility.